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Dr. Joseph M. Juran in Quality Trilogy Concept

Dr. Joseph M. Juran one of the teachers in the management of quality, very popular with the trilogy concept of quality, namely: quality planning, quality control and quality improvement. Juran views on other major issues related to quality management are: • The cycle should be shortened product development through participatory planning, concurrent engineering, and training for planners in the methods and tools of quality management. • Relationships with suppliers should be repaired. The number of suppliers should be reduced. Sam should have a working relationship based on mutual trust established. Long the contract should be extended so that the long-term relationship. • Training should be results-oriented and not oriented to the appliance. The main goal of training should change the behavior of employees, not just to train or educate only. For example: training in quality improvement should be preceded by an assignment in an improvement project. Training mission should help the team

Juran's Quality Trilogy: Providing the Needs for Improvement

In Juran’s Quality Trilogy, is the second point is the quality improvement. Improvement is an important activity in manufacturing. For that we need the support of all parties. The Company will not be able to compete if it does not make improvement. To get the best product quality can not be achieved by means of instant, but the improvement done in stages. The things most important improvement is the participation of all components of the company. Improvement projects should be supported fully. It should also be done by the ranks of top management. Top management has the power to decide everything about the company’s policy will be crucial, especially in the provision needs improvement

Determined Our Customers as a First Step Quality Planning

This is the first in implementing quality management planning as suggested by Juran is to determine our customers. Market segmentation must be accurate so that all the products we produce. Identify the customer is very important to eliminate the activity, work that should not be necessary. Incorrect identification will result in waste production, and many require additional fees. Quality Planning does not only focus on how to design a product with high quality. But must also consider the effectiveness of production and could reduce waste inproduction. Research design invalid would complicate the production which can lead to waste.

Quality Improvement

Quality improvement is the third step in the Juran trilogy. If all systems in manufacturing is already well under a coordinated and well controlled, then the next step is quality improvement. Quality improvement must necessarily be done by the company, because the market demand is always changing. If not able to follow the market will be increasingly left behind. We cannot rely on the product that we think is perfect last year because it has been through the stages of design and good process control. But the product should be able to compensate for the existing development trends in the community. Quality is not an end. Each time quality standards will change in terms of design and usability. Quality should continue to be developed towards a better and better. Quality products and has built a reputation in the eyes of consumers with a very long time. Time required to make improvement. Although any small improvements made, it must be done because it is a process of becoming perfect qual

Quality Control Management Functions Kown as the Juran Trilogy *

Joseph M. Juran is the father of quality after Deming trilogy with the concept put forward in quality and translate theory into 3 quality control management functions, known as the Juran Trilogy. The third management function in question is the Quality Planning, Quality Control, and Quality Improvement. • Quality planning , a process that identifies the customer and the process that will deliver products and services with the right characteristics and then transfer this knowledge throughout the company’s accomplice in order to satisfy customers. This is done to maintain keloyalan customers by providing all their needs, develop products or services in accordance with the wishes of customers, and developing processes for the production of goods and services more efficiently.