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Nonconforming product and Customer Claim is a causal relationship is often the case in the manufacturing business world. Nonconforming product due to production errors that regardless of the final inspection. Due to obvious if nonconforming product until the customer is served until into the hands of the customer’s claim. Claim of customer demand can be either replacement goods or even if the customer feel very aggrieved supplier companies will be claimed in a big par. Nonconforming product will be fatal for the enterprise user. For example, a company that manufactures suppliers fuse (safety device electrical current flow). The physical condition of fuse together despite having different characteristics. Fuse is a safety device against over current in order to secure the component or device on the circuit thereafter. How it works better if the flow through the equipment / component is safe because a burning fuse. If the fuse fails then the device would be burned or damaged.

Lingkungan Bisnis Kegiatan bisnis internasional tidak akan pernah lepas dari lingkungan yang ada di sekelilingnya. Faktor lingkungan berpengaruh cukup besar pada aktivitas bisnis internasional. Ada beberapa lingkungan yang melingkari bisnis internasional diantaranya adalah lingkungan budaya, lingkungan politik dan hukum, serta lingkungan teknologi. Peran dari lingkungan tersebut dalam bisnis internasional adalah membentuk sebuah etika dan tangung jawab sosial yang nantinya akan diterapkan oleh pihak-pihak yang berkecimpung didalamnya. Hal ini akan menjadi perhatian organisasi-organisasi internasional yang berfokus pada bidangnya masingmasing. Budaya berasal dari nilai dan norma yang berlaku dalam sebuah masyarakat. Menurut Hill (2014:93) Nilai adalah ide-ide abstrak tentang apa yang kelompok percayai sebagai sesuatu hal yang baik benar dan diinginkan. Dengan kata lain nilai yaitu asumsi bersama tentang bagaimana hal-hal yang seharusnya. Masih menurut Hill (2014:93) norma merupakan atur

Not only the loss of material and the product is wasted because it is not worth selling, but nonconforming product requires inspection of extra treatment. This inspection job requires additional funds to pay workers. So the loss is the loss of material due to the unused product, loss of manpower employed for the inspection work, and if there are claims of the customer needs more funds again. Thus the lean manufacturing here plays a very important role in eliminating all waste that is in production. Starting from the arrangement of 5S, a standard work, train workers to work effectively. and so forth.

Imperfect product is a disability caused by an imperfect production process, which occurs by accident or because conditions are not perfect production machine as well. Imperfect product may also be caused by conditions that affect the condition of bad 5s finished product. There are several conditions that must be addressed if imperfect product continues to occur, for example; – Improve the condition of 5S as basic manufacturing activities that must be sustained to ensure the quality of human resources and products. – Finding the root of the problem have been the cause of the imperfect product – Conduct frequent inspection of the production process so that it can immediately detect the machines or products that have abnormalities

Defective condition of the material can also occur after the material is in the factory, namely the storage conditions and treatment of bad material. Starting from the store and 5S premises that are less well-ordered, random placement, packaging, transfer of goods, the use of transport means and so forth. Treatment of materials should be able to protect themselves from dangerous material defect, corrosion, cracks, mixed with other particles and so forth.

Weather conditions, road and time of delivery becomes the main factor to guarantee the quality of material it sends. For example, material that is sensitive to acid rain and then when the sea water or steam will cause the material conditions of the amended section surface chemistry of these materials. Therefore, to prevent material defect is caused due to delivery with special handling. Starting from the packaging, container treatment and protection in certain weather.

The first possibility is a defect that caused material from the supplier. In the process of purchasing materials from suppliers may have items that are not in accordance with the specifications that we requested. That is normal. However, to minimize the possibility of defects that caused the error is to choose the supplier that the supplier has a good track record in terms of quality, then a layer of material inspection income. If there is a lack of in accordance with specifications provided immediately do a claim against the supplier.

Material defect means the raw materials forming a product that no longer fit for use due to defect from the supplier, defects at the time of delivery, defects due to poor storage method and other reasons. Material defect would result in decreased quality if passed the examination early in the process. Defective found in the finished product probably caused by material defects. Therefore, monitoring the product not only when the product reaches the end of the process (finished goods), However starting in the form of raw material / materials must be ensured that the material meets the specified quality standards. Material defects can be caused by many things, including; – Defective goods because of quality suppliers – Defective because of delivery – Defective due to poor storage activities All defective caused by such matters should be minimized. Because early detection of defective product will ensure the quality expected. The most important thing to do is stick to the basic manufacturi

For manufacturers who produce products that have a kind / type that much physically but has the same shape and size should always be careful with the product mix with each other. Because if that happens it will cause the customer’s claim and can lead to customer trust will decrease. Therefore, the nonconforming product wastage must be addressed. Error on the product that is incompatible with the requested specifications will impact sustainable. As an example the case of the mobile phone companies who book the type of resistive plate resistor with value of 10 Milli ohms, in the same physical condition was the same resistive plate with resistive plate with a value of 5 Milli ohms and the mobile phone companies get 5 Milli ohms. If the check passes in a sense is not detected until the production process, the next thing happens is not functioning properly due to mobile phones from the factory resistor supplier’s specifications. If it so the loss will be suffered by the mobile phone compani