Menampilkan postingan dengan label TQM

The Six Sigma Evolution *

Motorola (1987) – Originator of Six Sigma – Developed the MAIC Methodology (M – Measure, A – Analyze, I – Improve, C – Control) Allied Signal (1992) – Extendes Six Sigma to Non manufacturing Process – Include Process Maping ang Anaysis Tools General Electric (1995) – Added DEFINE stage to MAIC – Applied Six Sigma in Product /Service Development (DFSS – Design for SIx Sigma) and Lean Production – As a Leadership development program Sony (2000) – Developed a detail define methodology – Incorporated Six Sigma into Business and Planning Process – Promote Top down goal development & Critical Thinking *from various sources

Six Sigma is Business Strategy

Basically, Six Sigma is the result of processing data that can be used as reference to achieve a near-perfect condition (no defect). Six Sigma is not just a methodology but has become a business strategy to achieve company goals. According to Peter Pende in his book “ The Six Sigma Way: Team Fieldbook, there are six main components of the concept of six sigma as a business strategy; 1. It really put the customer 2. Management based data and facts 3. Focus on process, management and improvement 4. Proactive Management 5. Collaboration without boundaries 6. Always chasing perfection.

Conditional Requirements in Quality Measurement

Some of the conditions necessary to support quality measurement that is valid is: 1. Measurements should start at the beginning of the program. 2. Quality measurements performed on the system as a whole. Starting from the idea uncuk made ​​products until the end use of the product. 3. Quality measurement should include all individuals involved in the process. Since the measurement of quality-oriented work processes, responsibilities should be the quality of the measurements on each individual involved in the process of working on the system. 4. Measurements should be able to bring up the data, where the data will be shown or displayed in the form of maps, diagrams, charts, statistical calculations, and others. 5. Measuring quality produce information – the headline should have been recorded without distortion, which means to be accurate. 6. It needs a thorough commitment to performance measurement and quality improvement. 7. Program – measurement and quality improvement program should

Quality Performance Measurement

One important element of the integrated quality management (Total Quality Management, TQM) is making decisions based on data (facts), and not based on opinions. Data obtained through the measurement of quality performance. Measurement of quality at least will give you two benefits for decision-making, namely: Information about the current status of business performance now and for the identification of performance improvement business.

The use of Software Tools for Reporting Balanced Scorecard

It is important to recognize that the definition of the Balanced Scorecard is not a complex thing – usually no more than about 20 measures spread across a mix of financial and non-financial topics, and easily reported manually (on paper, or use a simple Office software). The process of collecting, reporting, and distributing Balanced Scorecard information can be labor-intensive and prone to procedural matters (eg, making all relevant persons to return information required by the date required). The simplest mechanism to use is to delegate this activity to an individual, and many Balanced Scorecards are reported via ad-hoc methods based on email, phone, and office software.

Integrating Business Management with Balanced Scorecard

Balanced Scorecard (BSC) is a strategic performance management tool – a semi-standard form of the report is structured and supported by proven design methods with automation tools that can be used by managers to monitor the implementation of activities by staff within their control and monitor the consequences arising from this action. Modern Balanced Scorecard thinking has evolved considerably since the initial idea proposed in the late 1980’s and early 1990’s, including the performance of the tools of modern management. Balanced Scorecard is significantly improved to be more flexible (in accordance with a range of organizations wider) and more effective (also design methods have evolved which makes it much easier to design and use).

Emotional Dimension to Approach To Customer

When consumers make a purchase will find a lot of emotional factors. Offered by a strong brand is often the emotional factor. Rationally, BMW is a good car, but feeling more customers to encourage them to buy the car. The same thing happened to Coca-Cola products vs. Pepsi. Emotional dimension is divided into three factors, namely: a. Aesthetics, relates to the shape and color of the product includes the size, proportion and symmetry. b. Self Expressive Value Aspects of self-expressive value is a form of satisfaction that occurs due to the social environment and its surroundings. In the automotive world there are you are what you drive. This expression arises because many people choose a car brand by consideration of how others would see him with the car. In addition to cars, cosmetic products are satisfaction with products influenced by the beliefs and feelings of others around them users .

Understanding Against Specific Responsibilities for Quality.

Modern quality systems are characterized by a lack of understanding of each person the specific responsibility for quality. Although the quality should be the responsibility of each person, but should also note that each person has different responsibilities, depending on its position within the company. Thus the specific responsibilities of the quality need to be known by every person in his position. For example: the people who work in product development is responsible for designing new products that meet customer desires and the consistent attention to economic aspects that can be produced by the production.

System of modern quality-oriented customers

The customer is everything to the manufacturer. Therefore, the customer needs is a priority for primary production for the manufacturer and customer satisfaction is achieving the desired quality. These products are designed in accordance with the wishes of customers through a market research, and produced in ways good and right so that the resulting product meets the design specifications, and ultimately provide after-sales service to customers. In a modern quality system, the practice of every department in optimizing operational activities without concern for the needs of other departments within the company can not be accepted or not justified. In a modern quality system, each person must use the concept of systems thinking seriously and really pay attention to enactment of the principle of customer-supplier relationship.

Total Quality Management, TQM

Many times the companies that successfully develop quality management techniques in order to meet customer demand and manage properly the bias eventually won the competition in the global market. The concept of quality management is every company has its own distinctive character and features but in general will have the same mission and vision From the results of studies on the success of companies world-class industry that has developed the concept of quality within the company, was born the so-called Total Quality Management, TQM. In developing countries leading to the industrial countries need to build a modern quality system and an integrated quality management practices in various areas of life as a “weapon” to win the competition in the global market. Advanced industries in developed countries have implemented the concept of quality is gradually and now has entered a very tight market with a high level of competition. In Japan and in America is a country that can be used a refer