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Lean Six Sigma for Customer Satisfaction

Managerial concept most popular in industry and manufacturing date is six sigma, or better known as the concept of lean six sigma. Lean Six Sigma is an improvement project that refers to the efficiency in the production of habituation consisting of 5s concept in all lines of production, the elimination of seven waste / YOUNG (defects, overproduction, transportation, waiting, inventory, over process, and motion) and seek Zero defect in product is produced. Lean six sigma here is a project that serves a real improvement by using statistics as a basis to solve the problem. With the DMAIC method, systematically executing project will be guided in making the improvement. Improvement are made based on the customer and is a response / countermeasures to meet the quality standards expected.

Six Sigma Success Factors

Six sigma is a process of gradual improvement and continuous based on the survey that focused on customer demand which is the highest quality standards in manufacturing business. Customer request form is then implemented in product design and production in the production area. If in the production of goods do not meet the standards expected of consumers it must be in the review, in the redesign and production again to produce a product that really fit with customer demand. Six sigma for improvement cycle is deceptively simple, but in practice will make busy the entire plant. Starting from the cleaning service, machine operators to top management. All should earnestly perform the appropriate production orders with the main objective, which is presenting the best quality according to customer needs.

Plan The Schedule

Schedule of improvement Project Preparation of planning for improvement such as Six Sigma projects must be done carefully. An urgent project should be promptly dealt with a systematic and scheduled according to need. However, otherwise it will not abandon the rules of research and improvement has been learned, which must still treat the improvement project with a systematic and proper procedures. The test product should be fixed step by step in accordance with standard operating system. Schedule to be prepared for example, determining the theme, identifying problems, setting goals, designing the project, meetings are conducted regularly and intensively, the test method in the field, determination of results and presentation of results and standardization.