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5P as the foundation of Lean Six Sigma should relate to each other: • Profits (profits) would increase if the products meet or exceed the Performance increasing needs and expectations of customers; • Products (product – the goods and / or services) will increase its performance if the mengh asilkan Processes that increase product • Processes will improve only when committed by an increase in the value stream, Lean Sigma Continuous Improvement projects (Project-by-project) • Projects will be successful if the People continuously improve learning and growth (learning and growth)

Motorola Six Sigma is a method or technique of dramatic improvement of the quality control and applied by the company Motorola since 1986, which is a new breakthrough in the field of quality management. Many quality management experts claim that Motorola developed Six Sigma methods and widely accepted by the industry, because management industry frustration with the quality management systems, which are not capable of improving the quality of the failure rate of zero (zero defects).

In general, the concept of quality management based on customer satisfaction. The success of a product can be seen from the customer response. Basically the customer will be satisfied when they receive the product they want in accordance with both the characteristics and usefulness. In the concept of six sigma customers expect the success of 99.99% is not a product defect and fault close to the “Zero”.

Certification is the examination process to determine whether an object has met the standards set or not, meaning that if there are objects that do not pass the certification process, then it can be interpreted that the object does not meet the standards. Six Sigma certification is evidence of the competence of a change agent in improvement programs such as Six Sigma or Lean Six Sigma. This Six Sigma certification has different standards between one certification provider and another or from 1 consulting firm to other consulting firm. Internal certifications can also vary between companies. One of the largest providers of Six Sigma certification services in the world is the American Society for Quality or ASQ. The requirements of ASQ generally are that candidates must have 1 DMAIC project completed and must pass a written exam. Six sigma certification – either green belt or black belt – is the acknowledgment of an individual over the basic competencies held in performing remedial activ

Development of lean concepts are applied to products of services, administration, banking. The exact specifications of the product the customer wants. identifications of value stream for each of the services. Elimination of all waste streams included in the service process (moments of truth) in order to create value flow without resistance Establish an anti-error (mistake-proof system) of each service process (moments of truth) to avoid waste and delay The pursuit of excellence to achieve perfection (zero waste) through continuous improvement in radical (radical continuous improvement)

5 principles of lean manufacturing a product having the form of goods The exact specifications of the product the customer wants Identification of value stream for each product Elimination of all waste any product included in the process flow in order to create value flow without resistance Establish a pull system that allows customers to use Kanban pull value from the producer. The pursuit of excellence to achieve perfection (zero waste) through continuous improvement in radical (Radical Continuous Improvement).