Development of lean concepts are applied to products of services, administration, banking.

The exact specifications of the product the customer wants.

identifications of value stream for each of the services.

Elimination of all waste streams included in the service process (moments of truth) in order to create value flow without resistance

Establish an anti-error (mistake-proof system) of each service process (moments of truth) to avoid waste and delay

The pursuit of excellence to achieve perfection (zero waste) through continuous improvement in radical (radical continuous improvement)