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Measure and monitor customer satisfaction and enterprise customers

There are several methods that can be used every company to measure and monitor customer satisfaction and enterprise customers. : 1 . System of complaints and suggestions A customer-focused company that makes its customers to provide suggestions, their opinions and complaints. Media in use include a suggestion box in place in strategic places , providing comment card and a dedicated phone line from phone systems Sydney . But because these methods tend to be passive , it is difficult to get a complete picture of contentment and customer satisfaction. Not all dissatisfied customers will then deliver them directly. Just switch to another company and not the company will be a customer again. 2. Customer satisfaction survey Generally a lot of research on customer satisfaction in a survey done by using either by post , telephone or personal interview . Measurement of customer satisfaction through this method can be done in various ways, among others: 1. Directly Reported Satisfaction Measu