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Menampilkan postingan dengan label ISO 8402

Management Quality = Continuous Performance Improvement

Basically Quality Management or Total Quality Management, defined as a way to improve performance on an ongoing basis at every level of operation or process, in every era of functional organization, using all the human and capital resources are available. ISO 8402 (Quality Vocabulary) defines quality management as all the activities of the overall management function that determine quality policy, objectives and responsibilities, and implement them through tools such as: • quality planning Is the establishment and development objectives and the need for quality and implementation of quality systems. • Control of quality Are the techniques used and operational activities to meet the quality requirements. • Quality assurance Are all planned and systematic actions that are implemented and demonstrated to provide adequate confidence that a product will satisfy the need for a certain quality. • quality improvement Are the measures taken to improve product value to customers through increase

BASIC UNDERSTANDING OF QUALITY

The word quality has many different definitions and varies from the conventional to the more strategic. Conventional definition of quality directly describes the characteristics of a product such as: performance, reliability, easy to use, aesthetics, and so forth. Strategic definition states that quality is everything that is capable of meeting customer needs or desires. Privileges or advantages of the products can be measured through customer satisfaction. This feature not only consists of the characteristics of the products offered, but also the service that accompanies the product, such as marketing, delivery accuracy and others. Privilege directly related to customer satisfaction is obtained directly in consuming products that have superior characteristics such as products without defects, reliability and others. Attractive privileges associated with that customer satisfaction is obtained indirectly by consuming the product. Attractive privilege often gives greater satisfaction to