Basically Quality Management or Total Quality Management, defined as a way to improve performance on an ongoing basis at every level of operation or process, in every era of functional organization, using all the human and capital resources are available.
ISO 8402 (Quality Vocabulary) defines quality management as all the activities of the overall management function that determine quality policy, objectives and responsibilities, and implement them through tools such as:
• quality planning
Is the establishment and development objectives and the need for quality and implementation of quality systems.
• Control of quality
Are the techniques used and operational activities to meet the quality requirements.
• Quality assurance
Are all planned and systematic actions that are implemented and demonstrated to provide adequate confidence that a product will satisfy the need for a certain quality.
• quality improvement
Are the measures taken to improve product value to customers through increased effectiveness and efficiency of processes and activities through organizational structure.
Responsibility to any quality management at all levels of management, but must be controlled by top management and its implementation should involve all members of the organization.
Although Quality Management can be defined in various versions, but basically the Quality Management focuses on continuous improvement to meet customer satisfaction. Process-oriented quality management that integrates all human resource suppliers and customers, in a corporate environment. This means that Quality Management is a capability or capabilities that are inherent in human resources as well as a process that can be controlled and not a mere coincidence.