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Quality Control Management Functions Kown as the Juran Trilogy *

Joseph M. Juran is the father of quality after Deming trilogy with the concept put forward in quality and translate theory into 3 quality control management functions, known as the Juran Trilogy. The third management function in question is the Quality Planning, Quality Control, and Quality Improvement. • Quality planning , a process that identifies the customer and the process that will deliver products and services with the right characteristics and then transfer this knowledge throughout the company’s accomplice in order to satisfy customers. This is done to maintain keloyalan customers by providing all their needs, develop products or services in accordance with the wishes of customers, and developing processes for the production of goods and services more efficiently.