Understanding Quality Management System
Quality Management System (QMS) Quality Management System (SMM) by Gaspersz (2008: 268) is part of a documented system and standard practice for system management aimed at achieving goals and requirements. by customers and organizations. Gaspersz (2008: 273) divides the Quality Management System into two types, namely the Quality Management System and the Formal Quality Management System. General Characteristics of Quality Management System The quality management system covers a range of activities within a modern organization. Quality can be defined through five main approaches, including the following: transcendent quality is the ideal condition for excellence; quality by product is a product attribute that meets quality; quality based on appropriate user or accuracy in product use; quality based on manufacturing in accordance with standard requirements; value based on quality is the level of excellence at a competitive price level. The quality management system is based on error pre