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TQM Examples

TQM or Total Quality Management is a management strategy aimed at instilling quality awareness on all processes within the organization. In accordance with the ISO definition, TQM is “a management approach for a quality-centric organization, based on the participation of all its members and aims for long-term success through customer satisfaction and benefits for all members of the organization and society.” The basic philosophy of TQM is “as the effect of consumer satisfaction, an organization can experience success.” TQM has been used extensively in manufacturing, education, government, and service industries, even NASA’s space, and science programs. So, what are the examples of TQM? Examples of Total Quality Management can be applied to several uses of information technology for companies, including: 1.) Use IT to increase the number of customers by enlarging the market through the internet. The easiest way is to create a website because it is widely available computer programs to f