Lean Manufacturing from the Customer Viewpoint


Lean manufacturing can be defined as the attainment of certain values which refers to the standard products that meet customer qualification. Lean manufacturing is strongly linked to customer satisfaction management. Customer does not want to know about the production process undertaken and with what technology the product was produced. But they will only evaluate the product he purchased in accordance with required specifications.

Customer will not be considering the problems that have produced. For them is a finished product with a high quality specification and low prices is their goal to pay to buy the product. It’s very simple from the viewpoint of the customer.

Normally, if a company producing quality products, the production cost was also high due to the selection of raw materials which also have high quality production with a reliable system, strict production control and so forth. Meanwhile, customer demand with a quality product must also be met; therefore to be able to compete in the global market with prime quality lean manufacturing is the choice. Lean manufacturing itself does not reduce the quality of raw materials; do not relax their supervision of production, but more emphasis on waste disposal that is produced. Waste that is activity that has no meaning and waste caused by working conditions that do not support.

One method of lean manufacturing is always recommended as the primary basis for the next lean manufacturing 5S is managing well and organized. Savings through everyday activities that may have missed from observations.

5S in the eyes of the customer becomes crucial. When touring the production area was first assessment is an assessment of the condition of 5S in management and real situation in a production environment. Due to evaluate the 5S condition , they can assess and predict the quality of products to be produced.

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