Top Management Role in the Process of Quality Improvement

Modern quality systems are characterized by the presence of active participation, led by top management in quality improvement process on an ongoing basis. If the responsibility for quality is delegated to the Department of Quality Assurance Course. Each person in the company will have the perception that the quality is not a key concern. This negatively affects the psychological, where the total and active involvement of the people in the company become less or weaker.

Thus, in a modern quality system, each person must be actively involved in the company through a business or support from top management to quality. Many workers want to do a good job, wanted to produce a quality product, to provide a quality service, and want to be proud of what they do, but the “rhythm” to be determined by management as a leader in the company. If the quality is not mentioned in the management agenda, the situation will not motivate workers to provide effort and attention to quality



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