DEFINE
• Launch The Project
• Define Outcomes
• Identify Stakeholders
• Select Team
• Determine Proj ect Approach
• Create Project Plan

MEASURE
• Define The Current Process
• Address “Low-Hanging Fruit”
• Obtain CustomerCTQ’s
• Gather Initial Metrics
• Determine Current “Sigma”
• Stratify Data
• Determine Initial Value Proposition

ANALYZE
• Develop Cause & Effect Hypotheses
• Gather Causal Data
• Determine & Validate Root Causes (X’s)

IDENTIFY
• Identify Breakthroughs
• Select Practical Approaches
• Design Future State
• Predict New “Sigma”
• Perform C/B & Risk Analysis

EXECUTE
• Develop Control Methods
• Develop Dashboards and Scorecards
• Train
• Execute
• Measure Results
• Manage Change

CONTROL
• Report Dashboard and Scorecard Data
• Create Feedback Loop & Adjust Process
• Identify Replication Opportunities
• Develop Future Plans